TIMBERLINE PROPERTIES, INC.

OUR PLEDGE

Timberline Properties, Inc. is committed to providing the highest quality service to the Real Estate/Property Management market with professionalism, honesty, courtesy and integrity; satisfying client and customer demands while growing long-term Property Management Customers.
 
We strive for excellence to become the Preferred Choice!
…. the preferred choice of our Property Owners!
…. the preferred choice of their Tenants!

Rental Rate
All units are rented on a 1-week minimum basis (ex. Saturday-Saturday, Sunday-Sunday) and will be charged 7% N.C. sales tax and 3% local accommodation tax. If other arrangements are needed they must be cleared through our office at time of reservation. Departure cleaning is included. (Subject to change without notice).

Reservations/Confirmation
For reservations call (828) 766-8900 or fax (828) 766-6182.
Our E-mail address is info@timberlinenc.com

A confirmation contract will be sent to you at the time the reservation is made. A prepayment of one half (50%) of the gross rent is required to confirm reservation. If the prepayment is not received within 14 days after the reservation is made, your reservation will be cancelled without further notice. At the time we receive your prepayment, a receipt will be mailed confirming your reservation. The remaining balance of rent, taxes and security deposit will be due at check-in time. ONLY CASH, TRAVELERS CHECKS AND CERTIFIED FUNDS are accepted at check in. However you may pay in advance by personal check if the total amount is received by Timberline Properties, Inc. 30 days prior to check in date. A $25.00 handling fee will be assessed for checks returned for any reason.

Cancellations
We apologize for any inconvenience, but no monies will be refunded unless the unit is re-rented for the period. If the unit is re-rented, refunds will be 80% of gross rental service charge. In the event that we are unable to re-rent, all monies will be forfeited.

Check-In
Report to our office the day your reservation begins. Someone from our office will accompany you to the home to help introduce you to the accommodations. Check-in time is between 3:00 and 5:00 pm. If the home is ready earlier, we will permit you to enter earlier.

Security Deposits/Registration Fee
A security deposit of $ 125.00 plus applicable taxes and a non-refundable registration fee of $ 25.00 plus applicable taxes will be charged in addition to your rent and taxes. Your security deposit will be refunded within 45 days if the unit is left in satisfactory condition.

Cleaning and Repairs
Please notify our office of any cleaning problems within 1 hour of your arrival. If you are a late arrival, please contact us before 10:00 am the next morning. If we are not notified, we will consider everything was found to be clean and to your satisfaction. We will make every effort to correct any problems at once, but due to workload of service personnel or parts availability we can make no guarantees that repairs will be accomplished during your stay. TV sets, VCR’s and TV reception is not guaranteed. NO REFUNDS OR REBATES WILL BE MADE FOR MALFUNCTION OF ANY APPLIANCES OR EQUIPMENT.

Pets
Pets are not allowed in some of the homes. If pets are discovered in a “No Pets Home”, they will have to be boarded. The tenant must pay for any damages plus a non-refundable $125.00 (plus tax) fee for pest extermination. We reserve the right to refund deposits, refuse rentals and to terminate the occupancies if, in our opinion, the occupancy is detrimental to the property. 

Homes that allow pets: Non-refundable Pet Fee: $125.00 plus tax per pet.

Housekeeping
Each home is furnished according to the individual owner’s taste with basic housekeeping items. Please respect the personal items that adorn each home and please do not move the furniture. In some homes you do need to bring linens, towels and blankets. No charcoal grills are allowed on porches or decks unless provided by the individual homes. Smoke detectors are required in each home. Please test upon arrival. If not working properly please contact our office.

Garbage
Our area does not have garbage pick-up at each home; therefore it is the responsibility of each tenant to dispose of his or her garbage. A description of our garbage recycling items and a detailed description to our recycling facility will be given to you at your arrival. There are no fees or charges for the use of the facility. We also have a dumpster for your convenience at our office in Little Switzerland.

Occupancy
Each homeowner has limited the occupancy on their home. Please observe these limits!

Injury
Timberline Properties Inc. will not be responsible for accidents that occurred on or because of rental property. Agent will not be held responsible for acts of theft or vandalism or damage to guests’ personal property.

Check-Out
If you plan an early departure, (before 9:00 am) a drop box is located at our office for your convenience or you may schedule someone from our office to meet with you at the home at departure. Checkout is 10:00 am unless other arrangements have been made with our office. The unit must be left clean, with no damage, or your deposit will not be refunded.

Before you leave
WASH ALL DISHES AND REMOVE FROM DISHWASHER AND PLACE IN CUPBOARDS

REMOVE ALL FOOD FROM REFRIGERATOR AND CABINETS. WIPE OUT REFRIGERATOR AND DO NOT TURN REFRIGERATOR OFF

EMPTY ALL TRASHCANS, AND ALL GARBAGE MUST BE REMOVED FROM THE PREMISES! A DETAILED DESCRIPTION OF THE GARBAGE COLLECTION FACILITIES IS PROVIDED IN THE HOME

REMOVE ALL DIRTY LINENS FROM BEDS AND LEAVE ON TOP OF BEDS

PLACE ALL WET TOWELS IN TUBS AND SHOWERS

CLOSE AND LOCK ALL WINDOWS AND DOORS

WINTER RENTALS: TURN ALL THERMOSTATS TO LOWEST TEMPERATURE

RETURN KEYS TO OFFICE OR TO A TIMBERLINE REPRESENTATIVE

REPORT ANY PROBLEMS WITH THE HOME TO A TIMBERLINE REPRESENTATIVE AT DEPARTURE

* HAVE A SAFE TRIP HOME!

We look forward to serving you again in the near future!  

For your convenience we have included "quick choice" options in many of the pages of our website.  You can use this feature to quickly view real estate, vacations rentals, or to ask us questions.  You may also search our online database of properties.

We invite you to browse our website, and if you don't see just what you're looking for, please contact us by phone at 828-766-8900, email us or Use Our Online Request Form.

You are also invited to visit our office located at:
89 Walnut Avenue, Spruce Pine, NC 28777